FAQ's... Hmmmm. Sod it, I'll just ask somebody
After an extremely stressful 5 hour session battling with html, I'm pleased to announce that the Help section of vzaar is now up to date with lots of new FAQ's. Having probably been the vzaar employee that you first encounter if you have ever had a problem on vzaar, I've trawled through all your old emails requesting help and support to collect the most... well, the most frequently asked questions and updated the Help section accordingly.
So two things I considered while compiling these:
Firstly - How hard it is to strike a tone in the broad space that sits between authoritative tech speak and patronizing nursery school teacher. Your (the audience's) knowledge varies greatly and one has to respond accordingly to that knowledges - but the FAQ's have to appeal to everyone. Customers I've spoken to have ranged from developers to my favourite lady that wanted to know why her video always appeared upside down (solved with the response "Which way round do you hold your camera when you film your items?...") I hope I've struck a tone that's right, gives enough deatils to answer the questions, but not too much that it confuses the issue.
The second thought that I pondered over while trawling through the annals of customer support was... Does anyone actually ever READ the help section? Disappointingly I think not. My continued watchful eye over the customer support inbox will probably go to prove this. The reason why I think that? Because I'm terrible at looking through FAQ's myself. It's like not being able to find your wallet, grabbing all your pockets in a dramatic manner and declaring to your friend what a disaster it is. Said friend comes to your aid and calmly locates your wallet almost immediately. Much easier that way round. I do it all the time. Maybe if everyone knew the blood, sweat and tears that went into the extensive list of FAQ's (yes I dislike typing in html THAT much) they'd have a rummage through there first... but probably not. I wouldn't.